Terms of service

Terms of Service

Ongi Tea House

Effective Date: [Insert date]

Welcome to Ongi Tea House. By accessing or purchasing from our website, you agree to be bound by the following Terms of Service (“Terms”). Please read them carefully. If you do not agree with any part of these Terms, please do not use our website or services.

1. About Us

Ongi Tea House is an online store offering tea, coffee, and related equipment. “Ongi” means warmth in Korean, and our hope is that every cup you enjoy brings comfort and care into your day.

Throughout these Terms, “we,” “us,” and “our” refer to Ongi Tea House.

2. Use of Our Website

By using our website, you confirm that:

You are at least the age of majority in your state or country
You will use our site for lawful purposes only
You will not engage in any activity that may harm, disrupt, or misuse our website or services

We reserve the right to refuse service to anyone for any reason at any time.

3. Products & Availability

All products are subject to availability. We reserve the right to:

Limit quantities of any product
Discontinue products at any time
Modify product descriptions or pricing without prior notice

We do our best to display accurate product information, but we do not guarantee that descriptions, images, or pricing are error-free.

4. Orders & Payments

By placing an order, you agree that:

All information provided is accurate and complete
You are authorized to use the selected payment method

Orders are not considered accepted until payment is processed and confirmed. We reserve the right to cancel or refuse any order at our discretion, including suspected fraud or errors in pricing or availability.

5. No Returns or Refunds

Due to the nature of our products, all sales are final.

Once an order is placed and processed, we do not accept returns, exchanges, or refunds, including but not limited to:

Opened or unopened tea and coffee
Brewing equipment
Change of mind or preference

Please review product details carefully before purchasing.

(If you want to allow exceptions for damaged items later, we can add a small clause.)

6. Shipping

Shipping times and costs are outlined in our Shipping Policy. Ongi Tea House is not responsible for:

Delays caused by carriers
Lost, stolen, or delayed packages once shipped
Incorrect shipping information provided by the customer

Risk of loss passes to you upon shipment.

7. Intellectual Property

All content on this website—including text, images, logos, branding, and design—is the property of Ongi Tea House and may not be copied, reproduced, or used without written permission.

8. Disclaimer

Our products are intended for personal enjoyment and general use only. We do not make medical or health claims. Always consult a professional if you have specific health concerns or dietary restrictions.

Products are provided “as is” and “as available” without warranties of any kind, either express or implied.

9. Limitation of Liability

To the fullest extent permitted by law, Ongi Tea House shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

10. Indemnification

You agree to indemnify and hold harmless Ongi Tea House from any claims, damages, or expenses arising from your misuse of the website or violation of these Terms.

11. Governing Law

These Terms are governed by the laws of the United States and the state in which Ongi Tea House operates, without regard to conflict of law principles.

12. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page, and continued use of the website constitutes acceptance of those changes.